Support

• Install the product from the App Store on the target Mac, iPad, or iPhone.
• Open the app once before loading the AUv3 version inside a host.
• Allow microphone access when iOS, iPadOS, or macOS asks for it, otherwise the app or host may receive no live instrument signal.
• For missing access after reinstall, verify the original Apple ID and purchase state first.

• Choose the correct audio device, active input channel, active output channel, sample rate, and audio buffer size.
• Make sure the instrument is plugged into the input you selected and that the input meter is actually moving.
• In a DAW or AUv3 host, turn on input monitoring or record-enable when the host requires it.
• Lower buffer sizes reduce latency. Higher buffer sizes can clear crackles and pops when the device is under load.
• GigFast Lite’s amp models are designed to work best with audio-interface gain at minimum, then adjusted by ear if needed.

• GigFast Lite and NAM XT both support NAM profile loading in their respective workflows.
• GigFast Lite can switch from its internal amp models into NAM mode and import downloaded NAM profiles.
• NAM XT is the focused loader for direct NAM playback, dual-loader routing, stacked or parallel operation, and IR setup.
• Use the IR or cab selection controls to import cabinet responses where supported.
• Low cut, high cut, and level are the first controls to review when a cabinet or IR sounds wrong.

• Open the preset manager from the current preset name area.
• GigFast Lite supports bank-based preset handling, including rename, copy/paste, save, discard, and reset of the current preset.
• Superior Drive, Blue Mode, and Heavier Metal support factory presets plus double-click rename for user presets.
• Save working sounds only after routing, gain staging, and output level are behaving correctly.

• No sound: check microphone permission, input and output routing, host monitoring, gain staging, and visible meter activity first.
• High latency: reduce buffer size and simplify the active session if the device is overloaded.
• Crackles or pops: raise the buffer size, then re-test with the same patch.
• Crashes or instability: update the app first, then test again in standalone mode before assuming the host is innocent.

GigFast Lite combines internal parametric amp models, NAM import, effects, cabinet control, preset banks, and MIDI inside one workflow.

• Switch between internal models and imported NAM profiles from the amp block.
• In NAM mode, different NAM profiles can be loaded to different channels and switched directly.
• Channel EQ settings are remembered when switching channels.
• In NAM mode, EQ can be placed before or after the NAM profile with the EQ Pre/Post switch.
• The FX section includes gate, overdrive, and reverb modules, and the cab section supports included options plus IR import.
• GigFast Lite is also the only product in the current manual set with documented MIDI mapping, Learn, preset PC handling, Bluetooth MIDI, and channel switching.

NAM XT is the focused support case for open-source Neural Amp Modeler playback, dual NAM routing, stereo handling, and IR setup.

• Use Loader A and B for single, stacked, or parallel workflows.
• Input, gate, EQ, level, and pan are adjustable per loader.
• The Sum function is useful when you want stereo input collapsed to mono.
• IR Link can keep dual cabinet settings aligned, and low cut, high cut, and level shape each IR path.

Superior Drive, Blue Mode, and Heavier Metal are simpler support cases built around gain staging, tonal balance, mode or tone controls, and preset recall.

• Superior Drive revolves around Level, Tone, and Drive.
• Blue Mode adds Gain plus mode selection, switching between Standard and Custom behavior.
• Heavier Metal uses Level, Low, High, and Distortion for shaping saturation and frequency balance.
• For all three, start by matching bypass and active level, then shape tone and gain from there.
• Use factory presets first if you need a quick reference point for normal behavior, then save user presets once levels are stable.